FAQ
Q1: Is your company a manufacturer or a trading company?
A: ELA is a smart lock manufacturer that integrates research, development, production, and sales. Our key products are Smart Locks, Hotel Locks, Digital Door Locks, Fingerprint Locks, and WiFi Locks.
Q2: Can you assist with product design?
A: Certainly! We offer OEM/ODM services, including personalized device logos, packaging, and custom hardware and software solutions to meet your market needs.
Q3: How do you stand out from other suppliers?
A. Our R&D team boasts over 29 years of expertise.
B. Our rigorous QC and R&D departments ensure every product adheres to strict quality standards. You can buy from us with full assurance.
Q4: What is your minimum order quantity (MOQ)?
A: Our MOQ is just one unit. We always provide comprehensive support to our customers to accommodate their diverse needs.
Q5: How long is your warranty period?
A: We offer a standard warranty of 12 months, with options to extend the warranty according to your specific needs.
Q6: What payment terms do you accept for large orders?
A: Typically, we require a 30% T/T deposit, with the remaining balance payable before shipment. For smaller amounts, we also accept Western Union and PayPal.