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After an enterprise builds a cloud video conferencing system, it must operate in standard practice and maintain it on time to ensure the normal application of the video conferencing system, reduce its equipment failure rate, and increase its service life.
However, a detailed cloud video conference system is generally composed of video conference terminal equipment, a little more control module MCU, cloud video conference mobile phone software, transmission network, and most of its related accessories. Because the customer's existing network conditions and hardware facilities are very different, the regulations on the network video conference terminal equipment system, the multi-point conference control board MCU, and the network management system software in the network video conference system are also different. Enterprise IT must be concerned about the following aspects during maintenance:
1. Make full use of the dealer's maintenance ability
Generally speaking, the distributor of the cloud live broadcast system will cooperate with the application party to carry out normative repairs and special services and timely protective maintenance for the video conferencing system. According to professionals, according to the adjustment of the system, the stability, reliability, and application efficiency of machinery and equipment can be improved, and immediate and reasonable service support can be provided for potential problems and sudden common faults, and weak points that cause common faults can be eliminated, so that the Machines, equipment, and systems maintain or quickly repair their excellent operating conditions to ensure smoother, safer and more efficient business process systems.
After installation, the cloud video conferencing system dealer will conduct reasonable application learning training for the relevant maintenance personnel. At this moment, it is necessary to flexibly use the maintenance work experience of the supplier to accumulate relevant maintenance professional knowledge. It is necessary to be familiar with the time and method of the supplier's online customer service, to solve the difficulties reasonably when encountering problems. If you encounter major technical problems, such as unique common faults and special circumstances, professional technicians from commodity manufacturers must be on-site to serve the project, and you can apply for the application of relevant staff to prevent the system from failing to apply.
2. Create a maintenance plan and clarify job responsibilities
On the application side, cloud video conferencing systems are more critical to corporate offices, and corporate IT maintenance takes a certain amount of time and energy. Carry out purposeful capital investment in the maintenance work, such as formulating a meticulous and comprehensive equipment maintenance project implementation plan, establishing the staff composition of the service project team, daily safety inspection service specifications and content, video conference on-site duty, emergency response, Spare parts, and other related services. Create a detailed maintenance plan, which is often done in enterprise IT and must be implemented reasonably.
In addition, it must be strictly adjusted by the actual operating regulations of the system to ensure the security and smooth operation of the system when the conference is held, the audio and video data signals are excellent, and the network is unobstructed. After a problem occurs in the adjustment, check whether the operation steps are standard, and integrate the technical workability of the supplier to repair the system.