FAQ

01: Could you please provide more details about this product?

A1: Kindly please send us your PCB Gerber files and requirements, so that we can prepare quotations for you. All PCB products are customized uniquely according to specific designs and requirements from different customers. This product is manufactured for other customers, but may not be suitable for your project.

02: Could you please provide the price matrix?

A2: Kindly please send us the PCB documents and we will prepare quotations for your case by case, in order to offer correct prices for you. And the quotation would be ready very soon. The price is depended on many factors, like the board material, board thickness, copper thickness, surface finish, and even minimum hole diameter, hole quantity, minimum trace width & clearance, and so on.

Q3: What are the common freight terms or international commercial terms or incoterms?

A3: Usually we offer EXW, FCA, FOB, CIF, and DDU terms, and the default term on the quotation is FCA Shenzhen if no special requirement is provided. Kindly please mention the terms when you have any requirements.

Q4: What are the shipping modes?

A4: Usually it includes courier, air shipment, rail shipment, and ocean shipment. For samples and small quantity orders, usually shipped by courier. For medium quantity orders, usually shipped by air shipment or rail shipment.

05: Which courier companies do you work with?

A5: We worked with courier companies including DHL, FedEx, UPS, TNT, and EMS.

Q6: What is the payment term?

A6: It is TT in advance at the beginning and negotiable in the future.

Q7: What is the lead time or production time?

A7: For sample orders, it is 5-7 days. For small quantity orders, it is 7-10 days. For medium quantity orders, it is 10-15 days. For large quantity orders, it is 15-30 days.

Q8: Do you offer quick turn or expedite service?

A8: Yes, we offer quick turn or expedite or short lead timer production service. But the main business is medium to large quantities orders. Quick turn service production is a small part of Our business.

Q9: What kind of certificates do you have?

A9: We have ISO 9001 and UL certificates. Q10: How do you pack the PCB boards? A10: The PCB boards are packed in a vacuum package with a drying agent inside each package. And the outer cartons are natural blank paper cartons with labels indicating part number, quantity, and date. The content and format of labels can be customized according to your requirements.