Q1:Are you factory? A1:Yes. So you can get the machine at a preferential price.
Q2:How long is the warranty?
A2:One year for the machine, two years for the laser.
Q3:How about the after-sale service?
A3:We will respond to your demand within 24 hours via email or the platform's official communication tool, and send relevant documents or materials remotely, providing technical support online.
In the case of non-man-made damage to the machine, within the scope of free parts agreed by our both part, we will send free parts within 48 hours (except imported parts or customized parts).
Q4:Do you have any other related machine or spare parts to sell?
A4:Yes. According to the materials (metal, acrylic, plastic……) to be cut, the cutting machine has different types. You can tell us your demand and we'll recommend a suitable one to you.
We also sell:
channel letter bending machine
https://tjejon.en.alibaba.com/productgrouplist-806140756/Automatic_Bending_machine.html
laser welder
https://tjejon.en.alibaba.com/productgrouplist-916516909/Handheld_laser_welding_machine.html
automatic slotting machine
https://tjejon.en.alibaba.com/productgrouplist-806115550/Automatic_Slotting_machine.html
deburring machine
https://tjejon.en.alibaba.com/productgrouplist-916771236/Metal_Polishing_Machine.html
channel letter grinding machine
https://tjejon.en.alibaba.com/productgrouplist-825213921/Grinding_machine.html
and related spare parts and materials.
You can buy all of these at a lower price especially when you have made a big order or need a long-term supply.
Q5:If I have no experience working with this machine, does it easy to learn and how about the safety?
A5:You can easily learn how to use it by watching video or reading the manual, it takes very little time. Any question can be consulted online at any time.
Safety: 1) Laser part is marked with an icon to indicate the laser output at this place;
2) Outer shell of the laser is grounded to avoid personal injury caused by leakage of the equipment shell;
3) Laser protective glasses is equipped;
4) Emergency stop switch can stop and power off the laser immediately in case of emergency;
5) Transmission optical fiber is protected by special protective sleeve to prevent laser leakage;
6) Any laser leakage caused by the breaking of the optical fiber can be detected by the sensor, then the control center will stop the light output and send out an alarm.