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FAQ

01) Q: Are you are a direct exporter & manufacturer of stone products from China ?

A: We are an main Chinese manufacturer of Granite products such as granite tiles, slab, countertop, vanity,mosaic tiles,pavingstone etc granite products , Especially, our granite countertop and vanity have a good advantage in skill and Export Experience.

02) Q: How to start our business with your company?

If you like to order our goods for your projects,you need tell us details including size, color, quantity , that would be better that you offer us drawing,if you just only like to start this stone business, don’t worry, kindly tell your idea, we would have our experienced Staff to service you! We would tell you what is good popular items in your country and answer you all questions

03 ) Q: Can you offer us what is delivery time estimated ?

Depend the quantity, but usually it need takes around 15-20 days for producing upon we receive the deposit

04 ) Q: Which forms of payment do you accept?

We accept TT, and LC
TT (wire Transfer)--- 40%own upon signing contract, 60% paid before shipping
Also accept irrevocable L/C at sight
Western Union,Paypal or Credit Card is also acceptable.Please contact us for more details.

05 ) Q: How to ship the cargos from our country to your city?

We have some good shipping partner help you take the cargos from our country to your Inland port or Sea port or Jobsites or Warehouses!

06 ) Q: How do I obtain samples?

For samples we only charge for the courier cost of the samples which can be ordered DHL, UPS, TNT OR Fedex ground or Fedex Expedited. The rate will be calculated based on your address and the number of samples you order. We can return this courier cost if you order above two containers. Payment can be made by western Union or Wire Transfer(T.T)

7 ) Q: How to calculate the weight of stone products?

The density of most of the stone ranges from 2,800 to 3,000 kilogram per cube meter. Tiles in 1cm (3/8") thickness will be around 28 kilogram (62Lb) per square meter. Or 5.8Lb per square foot. Slabs, countertops, vanity tops, tiles in 2cm, (3/4") will be around 56KGS per SQM. Most of the carved fireplace mantels will be around 400KGS to 600KG each unit including package.

8 ) Q: How does your company handle claims for poor quality product?

Our company has inspectors for each steps of fabrication. We try every effort to provide quality products to our buyers. However sometimes we did receive claim of quality problem. If there does exist bad quality workmanship due to fault of human being, you should take photos of that product for claim of replacement.