Support and Services:

Technical Support and Services

We are committed to providing our customers with exceptional technical support and services.

We offer a comprehensive range of services to ensure that your product is subjected to rigorous testing and quality control.

• We provide technical advice and assistance, from initial inquiry to product delivery.
• We offer a variety of customized services to fit your specific needs.
• We offer installation and set-up services.
• We offer training and maintenance services.
• We offer spare part and consumable supply services.

Our team of specialists is dedicated to providing the highest quality technical support and services for ourr test machines. If you have any questions or need assistance, please feel free contact us.

Packing and Shipping:

Our test machine will be packed in appropriate cardboard boxes and/or crates. The products will be shipped using standard shipping methods such as air freight, sea freight, or ground transport. Any special shipping requirements should be discussed with the supplier prior to the purchase.

The customer is responsible for all import duties, taxes and/or other fees associated with the goods. The supplier will provide all necessary documentation to facilitate customs clearance.

FAQ:

1. How to choose the most suitable Compression testing machine?

Our professional team will give you the best suggestion as long as you tell us what kind of test you need

to do and the required specification.

2. What’s the delivery term?

At most of time, we have stock in the factory. If there is no stock, normally, the delivery time is 15-20

working days after deposit receipt. If you are in urgent need, we can consider making special

arrangement for you.

3. Do you accept customization service?

Yes, of course, we can not only offer standard machines, but also customized machines according to

your request. Don’t hesitate to tell us your requirement, we will try our best to meet your needs.

4. Can we visit your factory before order?

Yes, warmly welcome to visit our factory.

5. Do you have customers of our country before?

Now our testing machines have been sold to more than 30 countries, like USA, Canada, Russia,UK,

Italy, Germany, European Union, India, Pakistan, Philippines, Singapore, Thailand and Vietnam,

Iran, Brazil...and so on.

6. How about your warranty?

Generally, our warranty is one year. Within the warranty period, we can offer technique support and

part parts change, necessarily, our engineers may go to your place for better service.

7. How about the packing for machine, is it safely protected during transportation?

Our machine is packed by standard export wooden carton, it won’t be damaged. We’ve delivered many

testing machines abroad by sea or by air without damage.

8. What is the order process?

Inquiry - quotation - communication - order confirming - deposit payment - production - testing and

debugging - balance payment - packing - delivery - customer receiving - after service.

9. How to install and use the product?

The product is shipped with an operating instructions and video of English version.