Question 1- Are you factory or trading company? We are factory. Question 2- How about the warranty of your products? 5 years for cartridge and 2 years for surface plating. Question 3- What’s your payment terms? By T/T, 30% deposit and the 70% balance to be paid before ship out from JOOKA factory. Question 4- How long is your production time? It depends on the quantity of your order. Usually, it takes 30-35 days after we receive your deposit. While for large order, we can work over time to catch up your shipment. Question 5- How can I get samples? We are honored to offer you samples. The samples can be send by DHL or other international express you want.