• 11. Products can be returned or replaced at any time if there is a problem

After-sales service:

• 1. Service principle: Timely response, solve problems as soon as possible, and ensure use.
• 2. Service period: During the maintenance period of the LED display body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual labor is not required.
• 3. Service scope: If users find any problems that cannot be solved, please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy power supplies, chips and other spare parts.
• 4.Under normal use and storage, the Company will be responsible for the use and storage of the equipment.

2. Pre-sale service:

• 1.The company can arrange professional personnel to carry out on-site installation and commissioning in strict accordance with the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion time and the contract time. Any problems caused by natural factors or human factors, we will discuss with the customer to find a solution.
• 2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment protection.

FAQ

• 1 ) Are you a factory or trading company?
• A : We are a OEM / ODM factory and more than 12 years of manufacturing experience.
• 2 ) What kind of certification do you provide?
• A : Certification : CE , ISO , CCC ,RoHS,testing ,According to the needs of different countries also we can assist relevant certification bodies to carry out inspections.
• 3)How can we guarantee quality?
• A :Always a pre-production sample before mass production;Always final Inspection before shipment.
• 4)What can you buy from us?
• A:Advertising Display/Touch Screen Kiosk/Interactive Smart Whiteboard/Information Inquiry Kiosk/Face Recognition Kiosk.
• 5)Why should you buy from us not from other suppliers?
• Our company is located in the economic center of Guangdong and is operated by a strong R&D, sales and management team. Our company has advanced production and processing equipment, with over 12 years' international trade experienced team, we can offer satisfied service and after-sales support; We are always here for you!and its products are currently exported to overseas and has its own agent.
• 6)What services can we provide?
• Accepted Delivery Terms: FOB,CIF,EXW,FCA；
• Accepted Payment Currency:USD,HKD,CNY;
• Accepted Payment Type: T/T,L/C,D/P D/A,Money Gram,PayPal,Western Union,Cash;