• 11. Products can be returned or replaced at any time if there is a problem

After-sales service:

• 1. Service principle: Timely response, solve problems as soon as possible, and ensure use.
• 2. Service period: During the maintenance period of the LED display body, all maintenance fees are waived; After the warranty period, only materials are charged, and manual labor is not required.
• 3. Service scope: If users find any problems that cannot be solved, please contact our company, we can reply within 24 hours. In order to shorten the maintenance time, the company will deploy power supplies, chips and other spare parts.
• 4.Under normal use and storage, the Company will be responsible for the use and storage of the equipment.

2. Pre-sale service:

• 1.The company can arrange professional personnel to carry out on-site installation and commissioning in strict accordance with the requirements of the scheme and the original manual. If there are special requirements, it is necessary to modify the parts installation plan and coordinate with the user. Our company can guarantee the consistency between the completion time and the contract time. Any problems caused by natural factors or human factors, we will discuss with the customer to find a solution.
• 2.Our company can train users according to the manual. The training covers system use, system maintenance and equipment protection.

FAQ

• Q1: How could I buy the products I need if there is no price in the website?
• A: You can send your inquiry to us about the products you need,our sales will reply you within 24 hours to help you make the order.
• Q2: How long could I get reply of my inquiry?
• A:You will get a reply within 24 hours.
• Q3: What kind of warranty do you offer?
• A: Different product offer different time frame warranty, but all product here we offer 2 year at least warranty.
• Q4: How is the after sales service?
• A: We have a professional team which is in charge of after-sales service, also a service hot-line dealing with your complains and feedback.We also offer 24-hour online service to help you solving problems.
• Q5: What kind of payment methods do you have as a manufacturer?
• A: We take T/T , Western union, L/C and cash as payment term.
• Q6: How long will it take to deliver goods?
• A: We will start preparing goods when we get your bank receipt. The package will be shipped out in 10-15 working days after we get your payment.
• Q7: What kind of packaging you offer?
• A: During the packaging process, preventive measures will be taken by us to assure that the goods are in a good condition during storage and delivery.