4. FAQ

Q1:Are you manufactures and where are your factory?

-Yes, we are manufactures and our factory is located in Xiamen,Fujian,China

Q2:How can you accept small orders?

-Small orders are the trends!

-We have a special team that handles small order, and all of the team members are experienced &

skillful.

-They are well paid to ensure the quality even the quantity is small.

Q3:What do I do if I have a complaint or wish to make a warranty claim?

-Please contact the sales who you purchased the product and contact with him&her before and explain your complaint.You will also need to take your proof of purchase with you. Please note that a manufacturer is obliged to deal with your complaint.

Q4:How do you promise the quality?

-We have strong QC team. We control the quality from in-materials/accessories/online QC/final

products QC/QC before shipping,we do 100% quality control for our customers.When you visit us,you can have an idea, and we warmly welcome you to our factory.

-We own many factory audit report,such as ISO9001,OHSAS14001,ISO14001,WALMART audit report,Disney audit report etc.

Q5:What service you can provide?

-24hs quick response;

-Warranty: 100% compensation upon the defects of manufacturer;

-With our own design team and R&D department,we can help you to develop new items according to

your design and looking for some special items as your request.

Q6:Would you please send us your catalogue?

-We have many specifitic lines of crafts:for garden,for fesitival,for kitchen and others.So please kindly tell us which particular line you are interested in. And we will send the related products for you.

Q7:What are your payment terms?

-Our payment terms are TT.

Q8:When is lead time?

-Our lead time is about 35-55 days