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Manual of Machine Purchase

Packing, Shipping, Quality & Service, FAQ etc.pdf

Our Company

Dongguan Wiremac Machinery Equipment Co., Ltd. Is located in Houjie Town, a famous historic town in China. Our company is a wire and cable equipment manufacturer integrating R&D, processing, assembly, commissioning and after-sales.

The company is committed to copper wire, copper clad steel, copper clad aluminum and other metal wire deep processing and research, with a variety of high quality machines: micro wire drawing machine, fine wire drawing machine, fine wire drawing machine with continuous annealing, medium fine wire drawing machine, intermediate wire drawing machine, intermediate RBD wire drawing machine and copper rod breakdown machine.

Our company provides a complete set of wire processing solutions for customers, but also customize and design non-standard special equipment according to the requirements of customers.

Our company upholds the spirit of “Honesty-based, Quality-based” enterprise, and continue to research and develop innovation and development, with professional skills and standardized pragmatic management, in line with the “High-quality and High-efficiency” business philosophy, from the overall planning, staff training, installation and commissioning, after-sales service, to provide customers with better and more satisfactory products and service.

Our Workshop

FAQ

1. Q: Are you manufacturer or trading company?
A: We are a manufacturer.

2. Q: What info you need before you make the proposal?
A: The input & output wire diameter, spool size, application, 3 phase voltage & frequency, annealing or not, and your other requirement.

3. Q: How can I trust you and make a payment to you?
A: (1) We are an audited supplier by international SGS, with its certificate. They approve that we are an original manufacturer and meet their standard.

(2) We are a member of Made in China, who is always responsible for all customers.

(3) Please visit us and check our factory by video, and request necessary documents from us.

4. Q: I have no experience buying something abroad. What can I do?
A: We will guide and show you how to do the importation, you can also seek help from your local agency.

5. Q: Do you provide installing and debugging overseas?
A: Overseas machine installation and worker training services are available.

6. Q: Can you make the machine according to my design or prototype?
A: Yes, we have an experienced team for working out the most suitable design and production plan for the machine that you are going to book with us.

7. Q: How does your factory do regarding quality control?
A: There is zero tolerance to poor quality. Quality control complies with SGS & ISO 9001. Every machine has to past testing and trial running before it's packed for shipment.

8. Q: How can I trust you that machines pasted testing and trial running before shipping?
A: 1) We record the testing videos for you, and every necessary photos for you.
2) We welcome you to visit us and test machine by yourself in our factory.

9. Q: What about our after-sale service?
A: We provide technical support on line as well as overseas services by skillful technicians.

10. Q: What should I do if I just start a new business?
A: Contact us immediately, we provide free consultant pre-sales service. Also we can help you with material purchase, worker training, etc.

11. Q: Can I visit you factory to check machines on-site? What Should I bring when I visit your factory?
A: We are manufacturer, and welcome customers to visit us. For special product design, you are suggested to bring some samples, you can test it with our machines on-site.

12. Q: Can I use my own logo?
A: No problem, please inform us.